FAQ

Usually, the order processing starts according to the description of the purchased product, however, sometimes there might be delays up to 48 hours, but in case delay lasts longer, you will have the right to receive a refund in accordance to our rules.

If you did not get a free test, it means that you either already received it once or you have a private profile and no profile picture.

Please contact us using the contact form.

We suggest you to enable private mode on your profile and contact us in order to process the order one more time or receive a refund.

If your order was processed anyway despite its failure, for example, if you mistakenly enter a login that already exists.

You should read the description in order to make sure there is a guarantee for this order and determine whether you are in the warranty period or not. If you are, then contact us and we will take care of the problem.

In regard to changes in the functioning of different services there might be some inconsistencies, so we will be grateful if you will help us to identify the problem, please contact us if you see one and we will try to correct this.

Yes, our system checks new orders and shows them constantly, you can also see your orders there :)

It's okay, but you won't be able to receive a letter notifying about the order processing failure if there is one, or a response from the technical support.

Yes, please contact us for further discussion.